How Built Digitally collects, uses, stores and protects your personal data when you use our website or engage our services.
Last updated: 25 May 2026
Built Digitally is a digital marketing agency based in Hayes, West London, providing web design, SEO, PPC, social media management and AI integration services to UK businesses.
For the purpose of UK GDPR and the Data Protection Act 2018, the data controller is:
Built Digitally Ltd
Hayes, West London, UB3
United Kingdom
Email: contactus@builtdigitally.co.uk
Phone: +44 7404 931629
This policy explains how we collect, use, store and protect your personal data when you:
We may collect the following categories of personal data:
Identity & Contact Data: name, business name, job title, email address, phone number, postal address.
Transaction Data: payment details, invoice records, contract information (processed via our payment providers; we do not store full card details).
Technical Data: IP address, browser type and version, operating system, device information, time zone setting, referral source, length of visit, page views, navigation paths.
Usage Data: how you use our website and services.
Marketing Data: your preferences for receiving marketing from us and your communication preferences.
Communications Data: content of emails, messages and call notes between you and Built Digitally.
We do not knowingly collect special categories of personal data (race, religion, health, sexual orientation, biometric data) or data relating to criminal convictions.
Directly from you: when you fill in a contact form, request a free SEO audit, sign a contract, email us, call us or attend a meeting.
Automatically: when you browse our website, we collect technical and usage data via cookies and similar technologies (see our Cookie Policy).
From third parties: we may receive data about you from analytics providers (Google Analytics, Ahrefs), advertising networks (Google Ads, Meta), and search information providers based outside the UK.
We use your personal data on the following lawful bases under UK GDPR:
Contract: to provide services you have engaged us for, send invoices, and manage our business relationship.
Legitimate Interests: to run our business, develop our services, prevent fraud, secure our website, and contact prospective clients who have requested information.
Consent: to send marketing emails to subscribers who have opted in, and to set non-essential cookies on our website.
Legal Obligation: to comply with UK tax law (HMRC records retained for 6 years), accounting requirements, and any lawful regulator request.
We do not sell your personal data. We share data only with:
Service providers (acting as our data processors):
Professional advisors: lawyers, accountants and insurers when reasonably necessary.
Regulators and authorities when required by law.
Business transfers: if Built Digitally is acquired or merges with another business, your data may transfer to the new entity. We will notify you if this occurs.
We do not share your data with third parties for their own marketing purposes without your explicit opt-in consent.
Some of our service providers (e.g. Google) are based outside the UK. When data is transferred outside the UK, we ensure adequate safeguards are in place, such as:
You have the right to:
To exercise any of these rights, email contactus@builtdigitally.co.uk. We will respond within one month.
We use appropriate technical and organisational measures including:
Despite these measures, no online transmission is 100% secure. You provide data at your own risk.
Cookies: our website uses cookies. For full details, see our separate Cookie Policy.
Links to other websites: our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal data.
Children: our services are not intended for anyone under 16. We do not knowingly collect data from children. If you believe we have, contact us and we will delete it.
Changes: we may update this policy from time to time. The "Last updated" date at the top reflects the most recent change. Material changes will be communicated via email to active clients.
Making a complaint: if you have a concern about how we handle your data, please contact us first at contactus@builtdigitally.co.uk so we can try to resolve it.
You also have the right to complain to the UK Information Commissioner's Office (ICO):
ICO
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Phone: 0303 123 1113
Email: casework@ico.org.uk
Website: ico.org.uk