About us.

These terms apply to the services provided by Built Digitally Ltd, registered in England and Wales, operating from Hayes, West London, UB3.

Contact: contactus@builtdigitally.co.uk · +44 7404 931629

Our services.

We provide digital marketing services including web design, SEO, PPC management, social media management and AI integration. The specific scope, deliverables and timeline for your engagement will be agreed in writing (via email or signed proposal) before work begins.

Pricing & payment.

Prices on our website (web design from £499, SEO retainers from £899/month) are starting points. Final quotes are confirmed in writing before any work begins.
Web design projects: 50% deposit on signature, 50% on completion.
SEO and ongoing retainers: invoiced monthly in advance.
Payment terms: 14 days from invoice date.
Late payments may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

Cancellation.

Monthly retainers can be cancelled with 30 days' written notice. No lock-in contracts.
One-off projects: refunds for unstarted work are made within 14 days. Once work has begun, time spent is non-refundable.

Intellectual property.

Final website code, designs and content delivered to you transfer to your ownership on full payment.
Built Digitally retains rights to underlying frameworks, processes and methodology.
Third-party assets (stock images, fonts, plugins) are licensed to you under their respective terms.

Confidentiality.

We treat your business information as confidential. We may reference your project anonymously in case studies and marketing materials, unless you opt out in writing.

Liability.

Our total liability for any claim arising from our services is limited to the fees paid by you in the 12 months prior to the claim. We are not liable for indirect, consequential or business losses (e.g. lost profits or revenue).

Nothing in these terms limits liability that cannot be limited under English law (e.g. death or personal injury caused by negligence, fraud).

Termination.

Either party may terminate the engagement with written notice as specified in section 4. On termination, you pay for work delivered to the termination date.

Governing law.

These terms are governed by English law. Any disputes will be resolved in the courts of England and Wales.

10.

Changes.

We may update these terms. Active clients will be notified by email of any material changes.

Terms of Service.